Report Section

=> What is Call Disposition? A call disposition describes the outcome of any call. => What is a Call Disposition Report? The Call Disposition Report contains a list of dispositions used by users during a specific period. The number associated with each user indicates the frequency of a particular disposition being used in a selected time frame. When and Why to Use It Use the Call Disposition Report to: - Monitor how agents classify call outcomes. - Evaluate agent performance based...

The Call Report helps you monitor your team's call activity and performance, offering valuable insights to streamline business communication and improve customer engagement. With real-time dashboards and detailed analytics, this feature allows you to: - Track user performance - Understand customer interaction trends - Measure call efficiency and team productivity What are the benefits of call reports for your company? - Call Report will help you to know the call data and analyze it to ...

The Outgoing Call Report provides a country-wise summary of calls made by users each day. This report helps you analyze outbound call activity across different regions and users, offering a detailed view of call statuses. When and Why to Use It Use the Outgoing Call Report to monitor call activity by your team, measure call outcomes, and understand call distribution by country. This report is useful for: - Reviewing outbound call volume and performance. - Identifying trends in call results...

The Abandonment Rate Report helps you measure how often incoming or power dialer calls go unanswered—an essential metric for evaluating call handling efficiency. This report provides clear insights into the number of calls received, the number that were abandoned, and the abandonment rate percentage, all organized by the countries the calls originated from. When and Why to Use It Use this report when you want to understand how effectively your team is handling incoming or outbound (power diale...

What is a Call Status Report? With Call Status Report, you will now be able to view the status of all the calls, including the total calls made, right on your screen. If the call is completed, it will show the status of completed calls with the country name you have called. Likewise, the status for each and every call will be displayed with the country name and the total number of calls you have made in that country. There are different statuses for each and every call. Steps to check the Call...

What is User Status? - The “User Status” defines the logout/unavailability reasons of a user. - The "User Status report" provides a comprehensive overview of the status of all users, including any custom statuses that have been added, and can be used to make data-driven decisions that improve business outcomes. What are the different types of User statuses? The following are the different types of User statuses that can also be added in User Status under the Setting Module: - Break - L...