Troubleshooting

Please follow the below-mentioned troubleshooting steps: 1) Logout from the app and uninstall it first from your device.  2) Later, restart your device once and download the latest CallHippo app from the Apple store.  3) Once the app is installed, log in with your credentials and set to “allow all the permissions.” Settings-->Applications-->CallHippo-->Permissions--> all permission should be allowed (including storage and phone) 4) Make a test call for incoming and outgoing. The calls should start working.  In case the above steps do not help, we would also suggest to please switch the network and try i.e., if you are using wifi then switch to 4G mobile data or vice-versa. Re-login into your iOS App and you should be good to go. Hope this helps! For further queries, please contact us at support@callhippo.com.

The browser stores the data of sites you have recently been to in files called Cookies. These cookies are stored in cache memory for quick access that helps in loading the web pages faster. However, it is important to clear your cookies and cache from time to time so that you can have the most updated versions of websites and forms. Before you clear your data, make sure you have saved the user names and passwords somewhere because you might lose them. The steps are:  1. Go to Chrome  2. Press Ctrl + Shift + Delete      OR On your Browser tool, click More > More tools >  Clear Browsing Data  3. In “Clear Browsing Data,” click on the checkboxes for Cookies and other site data and Cached images and files  4. In the Time Range > Select the duration from the dropdown. Choose All Time to remove the data from the beginning  5. Click on Clear Data You can also set an “Auto-Clean” rule to avoid cookie-related issues. The system will automatically remove the data once you exit from the site so you do not have to do it manually each time.  1. Click on this link chrome://settings/content/cookies  2. Go to Clear on exit  > Add CallHippo Dialer URL > https://dialer.callhippo.com > Click on ADD Once you are done with all the steps, please re-login to the dialer.

What is SIP ALG? Ideally, most of the commercial routers consist of SIP ALG. It stands for Session Initiation Protocol Application Layer Gateway. Its function is to prevent the issues caused due to router firewalls. It does so by inspecting VoIP traffic and if found essential by modifying it. How can it affect VoIP? Although SIP ALG is expected to help clients who have telephones on private IP addresses, much of the time it is actualized ineffectively and causes a larger number of issues than it solves. Gradwell and different suppliers frequently find that the SIP ALG adjusts SIP parcels in unexpected ways, ruining them and making them indiscernible. This can give you unforeseen conduct, for example, telephones not enrolling and approaching calls fizzling. Therefore if you are experiencing problems we recommend that you check your router settings and turn SIP ALG off if it is enabled. Brief: This article addresses how to disable SIP ALG on your NETGEAR device using the Genie interface. SIP ALG (Session Initiation Protocol Application Layer Gateway) is common in many commercial routers. It prevents some of the problems caused by the router firewall by inspecting VoIP traffic (packets) and if necessary modifying them. By default NETGEAR routers have SIP ALG turned ON. Steps:   To disable SIP ALG on your NETGEAR device using the genie interface:   1. Connect to the NETGEAR device using a wired/wireless connection. 2. Once connected access the GUI interface of the NETGEAR device by typing http://www.routerlogin.net / 192.168.1.1 / 192.168.1.3 in the browser. 3. The router login screen will ask for a login and password. If you have not changed the password then the default username is admin and the password is the password. 4. Once logged into the NETGEAR genie page, click ADVANCED.   5. Click Setup.   6. Click WAN Setup.   7. On the WAN Setup page, disable SIP ALG by selecting Disable SIP ALG.   8. Click Apply to save the settings.