What is AI Copilot?
AI Copilot is a comprehensive call analysis tool that evaluates each call by analyzing various conversation parameters. It offers AI-powered call transcription, voicemail transcription, key topics analysis, call summaries, a custom topic tracker, sentiment analysis, and talk ratio analysis. After evaluating calls, it generates personalized coaching insights, providing agents with continuous and customized coaching. Additionally, it features a smart dashboard for easy monitoring and management of...