Plans & Pricing

If new users sign up with CallHippo they have to first purchase the plan either monthly, quarterly, or yearly. Plan purchases will allow new users to check the features and execution of the product. On our website, you can read about the features that we are providing in our plans https://callhippo.com/pricing/. In Callhippo, we are providing bronze, silver, and platinum plans as per the needs of the user.   We suggest our users take the Platinum plan which helps users to achieve their goals through CallHippo. The steps to purchase the plan are as follows: Login to the Callhippo dashboard, and open the profile option. Click on the Plan & Billing, Plan and billing page will be open. Now in Plan module, click on the upgrade button. A new plan pop-up will display in which, the user has the option to select between OFS and CCS Plans are divided into 3 category:-monthly, quarterly, and annually.          [Note: to go with the monthly plan minimum of 2 seats are needed] Now users can select plans from here on a monthly, quarterly, and annual basis. Users can purchase seats according to their needs.

Seats purchased means that the users have booked x number of seats and paid the amount for them. For example: If users want to make 5  sub-users for the Callhippo then they have to purchase 5 seats then accordingly users have to pay for the plans(Bronze, Silver, Platinum).  If users purchased 8 seats but only 2 sub-users joined then also admin users have to pay the amount for the 8 seats. While purchasing the plan it will not allow users to take more than 10 seats initially. When a new user joins:  Users can select any plan with the seats. Users can edit seats in the Plan and Billings also. You can click on the Plan and Billings and Upgrade Now button. Click on the edit button and change the seat count as per your requirement. If clients want to add more users to the callhippo then first they have to select the number of seats. 

Seats purchased indicate that the customer has reserved a specific number of seats and have paid the corresponding amount. For instance, if a customer wishes to create 5 sub-users for CallHippo, they must purchase 5 seats. Even if users initially purchase 8 seats but only 2 sub-users join, customers are still required to pay for all 8 seats.  Please note: When purchasing a plan, users can add a maximum of 10 seats. Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Navigate to the top right-hand side of the page and click on the profile section. Step 3: Select the "Plan and Billing" option, following the provided screenshot for reference. Step 4: In the "Plan and Billing" section, click on the second option "Plan." In that, you will get the option of “Total Seat” that you can increase and decrease as per business requirement. Please refer to the attached screenshot for visual guidance. Hope this is helpful! For further queries, please contact us at support@callhippo.com

The seat concept is related to users. It shows how many available seats you have in your account.  You will be charged based on the number of seats instead of the number of users. By default, the total number of seats will be the same as the total number of users in the account. If a new user is added, the number of seats will be increased. You can add or reduce the seats from the settings option from his account.  Hope this was helpful! For further queries, please contact us at support@callhippo.com

There are no charges for internal calling. When two agents from the same account call each other, there would be no charge.

Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Navigate to the top right-hand side of the page and click on the “Profile section.” Step 3: Select the "Plan and Billing" option, following the provided screenshot for reference. Step 4:- Select the option labeled "Billing & Card." Within that section, you will find the option to update your "Credit Card." Click on that option to proceed with updating your credit card details. Step 5: After clicking on "Update Credit Card," you'll encounter two options to input your payment details: credit card or PayPal. Simply fill in the required information and then click on "Add" to save the payment details.

We offer a number of 190+ countries. Please refer to https://callhippo.com/global-number-charges If your country is not mentioned- please email us at- support@callhippo.com

Here's how to easily add calling credit directly from your CallHippo dashboard: Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Navigate to the top right-hand side of the page and click on the profile section. Step 3: Select the "Plan and Billing" option, following the provided screenshot for reference. Step 4: Navigate to the "Plan and Billing" section and select the option, "Calling Credit." From the dropdown menu, select the amount and click the "Add" button. Step 5: To add a custom amount of calling credit, select the "More" option from the dropdown menu. Enter your desired amount and click the "Add" button. Follow the steps as shown in the provided screenshot. Step 6: You can also turn on the "Auto Recharge" by toggling the button to the right, following the visual guide in the screenshot below: Note: Auto recharge with the desired amount will be processed from the linked card once the minimum balance of calling credits goes below $5. For any queries, please contact us at support@callhippo.com

Customers are notified of the documents required during the number purchase process. The system prompts customers to upload address proof immediately after the number is bought, and an automated email is sent regarding the submission of the address verification documents. Additionally, customers can contact CallHippo support to inquire about address restrictions before purchasing a number. Given that ample information about the restrictions and documents requirement associated with a number at the time of purchase, customer’s don’t get refunds if the documents fail verification.

Below mentioned steps to update the billing information: Login to your account (web.callhippo.com) Go to Settings > Billing & Cards > Update card   Hope this was helpful! For further queries, please contact us at support@callhippo.com  

We have different charges for Office Phone System(OPS) and Call Center Solution(CCS)  For the OPS Plan, we have currency-based charges. (Refer: Fair Usage Policy).  US/CA:     Plan Starter Professional Ultimate Price 20 35 50 Incoming Min 1000 unlimited unlimited UK:     Plan starter Professional Ultimate Price 25 40 60 Incoming Min 500 1000 unlimited AUS:     Plan Starter Professional Ultimate Price 30 50 70 Incoming Min 500 1000 unlimited Global:     Plan Starter Professional Ultimate Price 35 70 100 Incoming Min 500 1000 unlimited For Call Center Solution please refer to the below links: Outbound Call Charges Inbound Calling Charges     In case of any query, contact us at support@callhippo.com