Number Activation Process
There are certain numbers that require some verification carried out by the documents submitted by you. You might come across such numbers when you go ahead to purchase them and a box asking for details appears, like this -
Now, in order to purchase the particular number, simply type in the details in the box and upload the required documents for the same.
On submission of all the required documents, the number verification process will take 5-7 business days.
You can also view the status of the verification process of that particular number by clicking on the number and heading over to it’s number settings where you’ll see the status -
In case the number is not verified yet, it’ll show - “pending”.
In case you want to upload certain documents, click on the top right corner profile menu and select “Documents”
Here on this page click on “Upload Documents” and upload the documents from your system.
It takes around 5 days to activate the number after submitting the documents, meanwhile, if you want to know the status or you have any other queries, you can drop an email to support@callhippo.com
Why Do Some Phone Numbers Have An Address Requirement?
Some phone numbers have restrictions due to local regulations. This means they can only be used within a specific geographic area. Here's how it works:
To purchase these special phone numbers, you'll need to provide a valid business or personal address that falls within the required area.
Keep this address up-to-date! It should reflect where the phone number will actually be used:
Using it yourself? Provide your own address.
Reselling the number? Provide your customer's (the end user) address.
Understanding Global Number Charges:
In addition to location restrictions, there are also charges associated with using phone numbers from different countries. These charges can vary depending on the number type (local, toll-free) and the country you're calling.
If you have any questions about purchasing phone numbers or understanding global number charges, please email us at support@callhippo.com.
Global number charges I hope this helps. If you still have any queries, please feel free to contact us at support@callhippo.com