Getting Started

Home > General > Getting Started

Number allocations: Masterguide

What Does Number Allocation Mean in CallHippo? Number allocation in CallHippo refers to assigning a virtual phone number to either an individual user (agent) or a team within your organization. This determines who can make and receive calls using that specific number. What It Does: - Enables Call Usage: Allocated users or teams can make outbound calls and receive inbound calls on the assigned number. - Controls Call Access: Ensures that only authorized agents or teams handle calls from tha...

How to buy a number?

How to buy a number? How to buy a phone number? Purchasing a phone number allows you to make calls worldwide (based on regional rules). We offer a wide range of numbers across multiple countries to match your business needs. Why do you need to add a phone number to your account? - You can start using CallHippo services only after adding an active number. - Without a number, calling/SMS will not work. - The number you add will be the one displayed to your clients when you reach out. Imp...

What are the different plans which I can opt from CallHippo?

CallHippo is an AI-powered business phone system offering a variety of plans tailored to meet the communication needs of businesses, from startups to large enterprises. With CallHippo, you can simplify customer interactions, boost team collaboration, and enhance the efficiency of your call management processes. We operate on a subscription-based model, with pricing depending on the number of users accessing the account.  CallHippo offers two types of plans: Call Center Solution Office Phone System The key difference between these plans lies in the calling charges. For the Call Center Solution, call charges are additional and not included in the plan. On the other hand, the Office Phone System offers country-specific bundles that include a set number of minutes. If these minutes are used up or if you want to dial other countries apart from what you get in the plan benefit, you can add calling credits and per-minute charges will apply for these calls. For more details on the subscription plans and features included, visit our website: https://callhippo.com/pricing/.

How to upload the address proof after I bought the number?

Once you purchase the number, you can upload the address proof from the dashboard itself. Below are the steps to follow: • Login to the CallHippo web(web.callhippo.com) • Navigate to Numbers section from left panel. You will see an icon in red just beside the number if the address verification is pending.  • Click on the Gear icon of the Number whose address proof you want to upload. • Go to Departments > Click on Upload address proof.