Dialer Section

1. Log in to your CallHippo web account at web.callhippo.com 2. Go to the Call Logs/Recordings section on the left panel 3. Click the filter icon. 3. In the Auto Dialer filter, select’ Only Auto Dialer’ and select APPLY. Voila! Your records will now be updated with logs of calls made exclusively through the Auto Dialer! Questions? 🔹 Can I download call logs for a specific agent or campaign? Yes, you can do so by filtering by agent, campaign, date, or call status before exporting logs. 🔹 W...

Global Connect in CallHippo What is Global Connect? Global Connect is a CallHippo feature that helps you make smarter international calls by showing your contact’s local time, date, and country and by validating phone numbers before you dial. This ensures you call at the right time and avoid dialing invalid numbers. How does Global Connect work? When you enter a phone number with the country code in the CallHippo web dialer, Global Connect instantly displays: - Country flag - Local time...

We have launched SHAKEN/STIR section within CallHippo, prevent caller ID spoofing, a tactic used by scammers to hide their identity. This registration will help to increase the trust of your business among your customers and protect you from fraudulent activities. This uses digital certificates that will help in identifying the authenticity of the origin of the call. This in turn helps in reducing the chances of your CallHippo numbers getting marked as spam by your customer/leads. To register ...

Speed to Dial is an automated calling feature that instantly initiates outbound calls when a new lead or contact is added or updated in a CRM. It eliminates manual dialing, ensuring quick response times and improved lead engagement. How Does Speed to Dial Work? - CRM Integration: Connects with CRM to track new or updated leads/contacts. - Automatic Call Trigger: Calls are auto-initiated as soon as a lead or contact is created/updated. - Call Assignment: Calls are routed to available agent...

To switch between different phone numbers in your CallHippo dialer, follow these steps: - Log in to Your CallHippo Account: Log in to your CallHippo dialer https://dialer.callhippo.com/dial - Access the Dialer: Once logged in, open the CallHippo dialer interface. - Select the Desired Number: Click on the small arrow located at the bottom center of the dialer, which displays a country flag icon with the number. - From the dropdown list, choose the preferred number you wish to use for makin...

What is Voice Broadcasting? Voice broadcasting is a communication technology that enables businesses to send pre-recorded voice messages to a large number of recipients simultaneously. This method is widely used for delivering important announcements, promotional offers, surveys, and emergency notifications. By automating the calling process, voice broadcasting ensures timely and consistent message delivery, enhancing operational efficiency. Benefits of Voice Broadcasting: - Wide Reach: Inst...

What is Attempt Manager? CallHippo's attempt manager helps your team track every call attempt made to a contact. It shows which contacts have been dialed, how many times, and what happened on each attempt. so no lead is ever missed or over-called. Note: The attempt manager is available only if your CallHippo plan includes the Auto Dialer feature. Contact your account manager if you do not see it. How to Access the Attempt Manager You can open the attempt manager in two ways: Option 1 - From...

What is Parallel Dialer? How to use it? A Parallel Dialer is an advanced outbound calling system that automatically dials multiple numbers at once, using AI and call algorithms to predict agent availability. It increases efficiency by ensuring that agents spend more time talking to live prospects instead of waiting for calls to connect. How Does a Parallel Dialer Work? - Dials Multiple Numbers Simultaneously: The system calls multiple leads at once, ensuring that at least one connects. - ...

A Power Dialer is an automated dialing system that helps agents make outbound calls more efficiently by dialing numbers sequentially from a contact list. Unlike manual dialing, a power dialer eliminates the need for agents to enter numbers manually, reducing idle time and increasing productivity. How Does a Power Dialer Work? - Users can upload the CSV file in the Power Dialer campaign with the assigned name and number directly, eliminating the need to copy and paste the number after each cal...

What is the Lists Module? The Lists module is a centralized place to manage all your contact lists in CallHippo. Instead of uploading separate lists for each auto dialer, You can use the same list across any Auto Dialer (Power, Parallel, Speed to Dial, or Progressive Dialer). How to Access the Lists Module - Click the Auto Dialer icon on the left sidebar - A dropdown menu will appear - Click Lists The Lists Page Once you open the Lists module, you will see a table showing all your uploaded ...