Call Recording

You are very well aware of the Call Recording feature that we provide, here are simple steps by which you’ll also be able to pause the call recording while on an ongoing call. Follow these given steps :- Log in to your CallHippo account. Go to the Number section from the dashboard.   Click on the settings icon of the number for which you want to pause the call recording. Go to the Call Recordings section and then enable the toggle of Call Recording. Once you enable the Call Recording toggle the “Allow clients to pause/resume recording during the call” feature toggle will appear. Enable this toggle to be able to pause call recording. Now, you will successfully be able to pause the recording during any ongoing call on the CallHippo Dialer. You will find an option of Pause Recording on the CallHippo Dialer itself. You can also resume the recording again by clicking on the option Record Call. By pausing the recording and then starting it again, you’ll be able to listen to the entire recording in one continuous recording. The gap which was created because of pausing call recording will not be heard and you will rather hear a continuous recording in the activity feed. This Pause and Resume feature for recording comes with  CallHippo’s Platinum Plan.

Go to Numbers >>Number Settings >> Enable the Allow clients to pause/resume recording during the call option Hope this was helpful! For further queries, please contact us at support@callhippo.com  

The definition of Compliance Call Recording is the process of ensuring that the recording of phone calls is legally compliant with various state and international laws and regulations. While recording calls can be a powerful tool for both customer support and sales reps, it’s vital to be aware of the legality of recording phone calls across various areas. This is because call recording laws vary from state to state and country to country, and there are typically steep fines for violating regulations. Step 1: Login to the Webapp web.callhippo.com -> Settings -> Compliance Call Recording. Select Recording Setting and select a,b,c,d,e option as per the requirement to enable Compliance call recording. a. Show notification to the agent to collect explicit consent. If “ Show notification to the agent to collect explicit consent.” is selected- A notification is displayed in the dialer while calling with the text “Explicit consent to record the call is suggested in this country.” b. Only Agent Side Recording. If “Only Agent Side Recording” is selected- In this only the Agent’s voice will be recorded. c. Only Customer Side Recording. If “Only Customer Side Recording” is selected- In this only the Customer’s voice will be recorded. d. Auto pause recording and allow agents to enable it. If “Auto pause recording and allow agents to enable it.” is selected-  Call recording will be turned off by default and it will display a notification when the user makes/receives a call “Call Recording is turned off by default as per your settings if you wish to record this call please tap the Record button.” e. Disable recording and do not allow it to restart. If “ Disable recording and do not allow it to restart” is selected- The recording will be off for the selected country, call recording will auto-start after the call is over with a notification “Call Recording is turned off by default as per your settings. To enable it please contact your administrator.”If the next call is to some other country for which call recording is not blocked it will be automatically switched on. Notes:  By default option ‘a’ will be selected. One side call recording (agent side or customer side) will work in all calls except conference calls. Any country selected for one option, can not be selected for other options. For ex: for option a, user selects 5 countries then, option b for those 5 countries will be disabled.      

By default this feature will be turned off, so every user will have access to listen to call recordings. If the admin wants to allocate rights to only specific users then the admin can use this feature. Log in to your CallHippo Account. Go to the Settings section. Now go to the Call Recording Rights section and enable the toggle of Call Recording Rights as shown below. After enabling the toggle a drop-down box will appear, select the sub-users to whom you want to allocate the call recording rights.

You can check that whether the call recording was paused during the call or not in the activity feed section.  Please follow the below-mentioned steps: Go to Dashboard> Activity feed> click on ‘i’   Hope this was helpful! For further queries, please contact us at support@callhippo.com  

Step 1: Login to your account (web.callhippo.com) > Go to Numbers   Step 2: Click on the settings/gear icon       Step 3: Scroll down to the section “Call recording” and click on the toggle button and turn it off.     Hope this was helpful! For further queries, please contact us at support@callhippo.com  

Call recording is a feature provided by CallHippo that allows businesses to automatically record phone conversations made through their virtual phone system. These recordings are stored securely and can be accessed later for various purposes. Use Case Example: Imagine a customer service team handling a complex product issue. If a customer claims that incorrect information was provided during a call, the team can refer back to the recording to verify what was said. This helps resolve the issue quickly and ensures accountability on both sides. Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "Number and DID" on the left-hand side panel. Step 3: In the dropdown, choose "Numbers". Step 4: To enable a 'Call Recording' for a specific number, click on the blue gear icon next to that number. Step 5: After selecting the number, find the "Custom Caller ID" option. Simply toggle the switch to enable it. Step 5: If you want to allow the user to pause or resume recording, select the corresponding sub-option and toggle the button to the right-hand side to enable it. Note: Only Owners, Admins, Dashboard Users, and Managers have permission to enable or disable this feature. We hope this was helpful. If you still face any queries, please feel free to contact us at support@callhippo.com