Call Conference

It’s a feature that enables you to add a third person to your two-way call and  turn it into a 3-way conference. This third guest can be a manager, a supervisor,  or another agent. It’s more like a warm call transfer where you inform the new  recipient about the call, transfer the call after his permission, introduce the caller  and the new recipient and, according to the requirement, either stay or leave the  3-way conference call.  Benefits of Call Conference:-   ●Agents and managers can join the same call to provide a seamless  experience.  ●You can discuss projects with your global Partners.  ●You will not feel bound to your office premises. Access conference calls  from the device and the place you find most comfortable.  ●Conduct meeting from anywhere  ●Reach your goals quickly  Below are the steps to do a Call Conference:  ●Login to your Dialer and make a call. You can follow the next steps if  it’s an incoming call.   ●Once the number is dialed and received by the other party, click on  “Forward.” You will get an option to select the Available agent or   Contact, as shown in the below screenshot.  If you do not want to  transfer to the available agent or Saved contact, you can dial the  number in the search field and make a call from there only.  ●Once you transfer the call, it will keep the first party on Hold and  will ring in the dialed number. After the call is received, you will get  the below option for Call Conference.  ●Option one is Transfer Now:- It will directly transfer the call to a  third party.  ●Another option is Talk to first:- In that, you can first talk to the  person if he/she wants to take the call, and after that, you can  transfer the call.  ●Once any of the  is selected, you will get the below options for Call  Conference:    ●For Call Conference, you need to select the “Merge Call” option, and  all the three parties will be on call.  ●The benefit of this call conference is that any party can leave the  call anytime they want, and it is the best way to communicate  internally and externally.      We hope this helps!  For further queries, please contact us at support@callhippo.com 

If a third person is required in the call you can add him using call conferencing feature. Please follow the steps while you are on 1 call: Forward Call>>Select any user/contact/any external number>>Merge Call

There will be two buttons available to disconnect the Conference Call. If you want to end the conference call for all three people involved click on “ End Conference for all” and if you want to end the call only for yourself by allowing the other two persons to continue please click on “ End Conference for me” button

You are currently not subscribed to a plan that includes the call conferencing feature. This option is only available in the Ultimate Plan under the Office Phone System category and the Platinum Plan in the Call Center Solution category. If you are trying to use the call conferencing feature while making a call from the Indian number in your account, please be aware that this option is not available when dialing from an Indian number. Still facing issues? Write to us at support@callhippo.com.

Call Conferencing feature is auto active in the Ultimate Plan under the Office Phone System category and the Platinum Plan in the Call Center Solution category.  It does not require manual-activation.

Please check your pricing plan as the feature provided with the Platinum plan only.

First of all, make sure you are subscribed to Silver or above pricing plan offered by CallHippo. Call conferencing is by default enabled in these plans. You can access the functionality from Dialer itself. Dialer will give you an option to call transfer and while you are doing a warm transfer you become a part of call conference. You will also have capability to end conference or end conference for all.

First of all, make sure that you are subscribed to the Silver plan and above. Call conferencing is by default enabled in these plans. You can access the functionality from Dialer itself. Dialer will give you an option to call transfer and while you are doing a warm transfer you become a part of the call conference. You will also have the capability to end the conference or end conference for all.

There are no separate charges for the call conferencing feature, it is an in-built feature available with the Ultimate Plan under the Office Phone System category and the Platinum Plan in the Call Center Solution category.