Call, SMS/MMS logs and Call Reminder

CallHippo allows you to download multiple call recordings at once—up to 100 recordings at a time—making it easy to manage and archive important conversations. Whether you're conducting regular audits, sharing recordings with your team, or storing them for compliance purposes, bulk downloading saves time and effort. This article walks you through the steps to bulk download call recordings from your CallHippo account. Steps to bulk download Call Recordings: 1. Log in to your CallHippo dashboard....

A2P Registration Summary - One-time fee: $15 - Purpose: Required for sending SMS from U.S. and Canadian numbers via CallHippo - Approval Steps: - Step 1: Brand Verification (4–6 business days) - Step 2: Campaign/Use Case Verification (2–3 weeks) Note: SMS services will not be activated unless both steps are successfully approved. What is A2P (Application to Person): A2P (Application-to-Person) messaging refers to text messages sent from an application to a person's mobile phone. It ...

This guide outlines the steps to delete SMS messages on the CallHippo web dialer. Step 1: Open your CallHippo Web Dialer:- https://dialer.callhippo.com/ Step 2: Navigate to the SMS section: - Click on the 3 horizontal lines on the dialer to get to the Menu option. - Then, select the "SMS/MMS" option. Step 3: Please select the "SMS/MMS" option to check the SMS/MMS of your account. Step 4: Select the SMS messages you want to delete. Step 5: Click the 'Delete' button. How to delete all SM...

SMS (Short Message Service) and MMS (Multimedia Messaging Service) are essential tools in modern business communication, enabling organizations to engage with customers efficiently. CallHippo integrates these functionalities into its platform, offering businesses a seamless way to manage messaging alongside voice communications. Understanding SMS and MMS - SMS: Allows the transmission of text messages up to 160 characters. - MMS: Extends the capabilities of SMS by supporting multimedia cont...

How do I enable/disable SMS Alert notifications? CallHippo allows you to manage how you receive alerts for important account activity, including SMS alerts. These notifications help you stay informed about SMS activity without constantly monitoring your dashboard. When enabled, SMS alerts are sent via email to notify you that a received on your assigned number. If you prefer not to receive such alerts, you can turn them off at any time from your profile settings. Note: - The SMS alert notifi...

SMS Services: Quick Guide, Pricing, and Template Setup SMS is one of the fastest and most reliable ways to reach customers. When used with CallHippo, it becomes a simple, scalable communication channel—managed directly from your VoIP dashboard or mobile app. What Is SMS? SMS (Short Message Service) lets you send short text messages (up to 160 characters) directly to mobile phones. With CallHippo, you can send and receive SMS using your business numbers, all from one place. Why Use SMS with C...

What is MMS? MMS (Multimedia Messaging Service) is a messaging technology that allows users to send and receive messages containing multimedia content such as images, videos, audio files, and contact cards over a mobile network. Unlike plain text messages, MMS supports rich media formats and enables more dynamic communication between mobile devices. Why use MMS? MMS is a convenient way to: - Share rich media directly via text message without needing third-party apps. - Improve communicatio...

Contents in this article: - What is call recording? - How to enable call recording? - Pause/Resume call recording feature. - How to enable the pause/resume call recording feature. - How to listen to a call recording using the dashboard and mobile application? - Call recording rights. What is call recording, and how can it benefit my business? Call recording is a feature offered by CallHippo that automatically records phone conversations made through your virtual phone system. These ...

Call disposition refers to the outcome or result of a phone call, typically recorded or categorized for tracking and analysis purposes. It indicates what happened during the call, such as whether it was successful, whether a sale was made, or if there was an issue that needed further attention. Common call dispositions include "answered," "no answer," "busy," "left voicemail," "call back later," "sale made," "customer issue resolved," and so on. Why Do You Need Call Dispositions? Call disposi...

What is a Call Reminder? Call Reminder helps you stay on top of scheduled calls and follow-ups by setting timely alerts, so you never miss an important conversation. It keeps your calling workflow organized and ensures better follow-through with customers. Whether it’s a sales follow-up or a client check-in, Call Reminders help you stay prepared and on time. Key Things to Know - Call Reminder is available only on selected CallHippo plans. Please check the Pricing & Features page to confirm ...