This guide outlines the steps to delete SMS messages on the CallHippo web dialer.
Step 1: Open your CallHippo Web Dialer:- https://dialer.callhippo.com/
Step 2: Navigate to the SMS section:
Click on the 3 horizontal lines on the dialer to get to the Menu option.
Then, select the "SMS/MMS" option.
Step 3: Please select the "SMS/MMS" option to check the SMS/MMS of your account.
Step 4: Select the SMS messages you want to delete.
Step 5: Click the 'Delete' button.
How to delete all SMS at once?
Step 1: Log in to your CallHippo dialer.
Step 2: Click on SMS
Step 3: Click on the Menu in the top right corner
Step 4: Now, click on Select all
Step 5: Now click on “Delete”
Frequently asked questions:
Q: Can I restore/retrieve a deleted SMS?
A: No, once an SMS is deleted, you cannot restore it.
Q: Can an agent delete SMS?
A: No, only the owner has access to delete SMS.
Q: Will I be able to keep track of the user for deleting SMS?
A: No, customers cannot view a record of who deleted an SMS. However, the data is stored in the backend and may be accessible to our internal team for auditing purposes if needed.
I hope this helps. If you still face any queries, please feel free to reach out at support@callhippo.com