Numbers and DID

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How to change the number of seats in your account?

Please refer to the steps below to change the number of seats in your account. 1. Log in to your CallHippo dashboard. 2. Navigate to the “settings or gear” icon, on top right corner of the screen and then click on the “Plan Billing & Credits” section and select >> Plan 3. Scroll down a little until you see the “Total seats” option as visible in the screenshot. 4. Use the arrow keys to change the number of seats or manually enter the number of seats you want in your account. 5. Once th...

Understanding Different Types of Phone Numbers

Here’s a detailed explanation of the differences between Local Numbers, National Numbers, Mobile Numbers, and Toll-Free Numbers as per CallHippo: 1. Local Number: Definition: A local number is a phone number that is specific to a particular geographic area or region. Procurement: You must provide local documents from the country where you are adding the number. Usage: Typically used by businesses to establish a presence in a specific locality. It helps in building trust with local customers....

How to Use the Clone Settings Feature for Users and Numbers

We offer a Clone Settings feature for both numbers and users, allowing you to easily copy the configuration from one number or user to another. This helps you quickly duplicate existing settings without having to set everything up from scratch, saving time and ensuring consistency across your account. Details for both have been given below: 1. What is “Clone User’s setting” and how to use it What is the “Clone User’s setting”? The Clone User Settings feature allows you to quickly replicate t...

What is Auto-Rotate and How Does It Work?

Auto-Rotate is a feature that prevents number spamming by automatically cycling through "From" numbers, ensuring call quality and reputation for businesses calling the same country frequently. [https://youtu.be/tMdhMekkGVc](https://youtu.be/tMdhMekkGVc/) Auto-Rotate helps protect your phone numbers from being flagged as spam by automatically rotating them during frequent outbound calls, ensuring improved call deliverability and a better brand reputation. Auto-Rotate solves this by automatical...

What is Smart DID Routing and How to enable it?

What is Smart DID Routing and How to enable it? What is Smart DID Routing? Smart DID Routing is an intelligent call-routing feature designed to boost your outbound call pickup rates by automatically selecting the best-performing "From Number" based on real-time call completion data. When agents forget to manually switch to a local number before placing a call, it often leads to lower answer rates. Smart DID Routing eliminates this issue by analyzing your destination country and automatically c...

Port out

Yes! CallHippo fully supports number porting-out, so you’re always in control of your phone numbers. As long as your number is active, we’ll acknowledge and process your port-out request within 15 working days, as per our Terms of Use. Requests are never unreasonably withheld. ⏳ Note: The total porting timeline (usually 2–4 weeks) may vary due to carrier or regulatory delays beyond CallHippo’s control. How Number Porting Works - Submit a Letter of Authorization (LOA) and required documents ...

Sub-user activity

How to view the sub-user activity feed as per the allocated number? - Only the admin account can provide the module rights to the sub-users. If sub-users want to see the activity feed as per the allocated number then follow the steps: - Log in to CallHippo dashboard from an admin account. - Navigate to the Users Section- Click on any sub-user to give the activity feed rights. - Click on ‘Module Rights’ and update the rules for the number, user, and teams or the team activity module, as...

How to Set a Default Number for Outgoing Calls

When you're assigned multiple phone numbers in CallHippo, manually selecting a number for every outbound call can be repetitive, especially if you prefer using just one number temporarily for a specific campaign or region. Setting a default number for outgoing calls helps streamline this process by automatically using your chosen number, saving time and reducing errors. However, it’s important to note that the default number setting won’t apply in the following cases: - If auto-rotate is enab...

How to delete a number and how to restore it?

How to delete a number? Please refer to the steps mentioned below to delete a number from your account: 1. Log in to your CallHippo dashboard. 2. Navigate to the “Number and DID” section and click on the “Numbers” option. 3. Click on the “delete” button visible in red beside the number that you want to delete from your active numbers. 4. Click on the “I agree” button to confirm the deletion of the selected number. The number is now deleted from your account. Important information: - You...

What Is Number Porting?

What Is Number Porting? Number porting (also called phone number portability) lets you move your existing phone number from one service provider to another without changing the number. This makes it easy to switch to CallHippo for better features or pricing—while keeping your current number active and your customer communication uninterrupted. ✔ No change in contact details ✔ Smooth transition ✔ No disruption to business calls CallHippo offers number porting, allowing you to upgrade your com...

How to buy a number or Add number?

How to buy a number? How to buy a phone number? Purchasing a phone number allows you to make calls worldwide (based on regional rules). We offer a wide range of numbers across multiple countries to match your business needs. Why do you need to add a phone number to your account? - You can start using CallHippo services only after adding an active number. - Without a number, calling/SMS will not work. - The number you add will be the one displayed to your clients when you reach out. Imp...

What is Call Scribe, the costs associated and where can I access the call scribe?

Call Scribe is the process of converting spoken conversations from phone calls into written text. This allows businesses to review, analyze, and store call records for future reference. It helps improve customer service, track important details, and ensure compliance with company policies. Call Scribe is priced at $15 per user and can be accessed in the Call & SMS Settings section. Here are the steps: 1. Login to the CallHippo dashboard and click on the “settings” icon on top Click on “Call ...