How to delete a number?
Please refer to the steps mentioned below to delete a number from your account:
1. Log in to your CallHippo dashboard.
2. Navigate to the “Number and DID” section and click on the “Numbers” option.
3. Click on the “delete” button visible in red beside the number that you want to delete from your active numbers.
4. Click on the “I agree” button to confirm the deletion of the selected number.
The number is now deleted from your account.
Important information:
You can restore a deleted number directly from your account dashboard within 8 days of the deletion date.
Only the owner or admin can delete a number from the CallHippo account.
Please note that you will be charged for the number you restore on a pro-rated basis.
However, if you still want to check the possibility of the number getting restored to your account, you can reach out to the support team via email at support@callhippo.com
Please note that you will be charged $30 for the number restoration for this alternative process.
Number Deletion – Quick FAQs
Who can delete a number from a CallHippo account-
- Only the account owner or an admin has permission to delete a number.
What if I miss the 8-day restoration window?
- You can contact our support team at support@callhippo.com to check if restoration is possible through an alternate process.
Is there a fee if support restores the number after 8 days?
- Yes. A $30 restoration fee applies if the number is restored by the support team after the 8-day period.
Is there any charge when restoring a number within 8 days from the dashboard?
- Yes. A pro-rated charge will apply when restoring a number directly from the dashboard.
Can I delete a number if I’m not an admin or owner?
- No. Only admins or the account owner can delete numbers.
Will the number stop working immediately after deletion?
- Yes. Once deleted, the number is removed instantly and will no longer function.
How to restore a deleted number to your account
Modified on: Mon, 20 Apr, 2026 12:33
Accidentally deleted a number. Or did your number get released after account cancellation?
Good news! You can restore your number within 8 days of deletion or release.
When Can a Number Be Restored?
You can restore a number if:
It was deleted accidentally
It was released due to account cancellation.
The deletion happened within the last 8 days
After 8 days, the number cannot be restored directly from the dashboard.
How to Restore a Deleted Number (Step-by-Step)
Log in to your CallHippo Dashboard
Go to Numbers & DID → Numbers
3. Click on the ‘Deleted Number’ option.
4. Click on the restore action button visible on the screen beside the recently deleted number, as visible in the screenshot.
5. Once clicked, the system will prompt for confirmation to complete the number restoration process. Please confirm to proceed. That’s it! Your number will be added back to your account.
Important: Activate the Number for Calling.
After restoration, the number must be allocated to an agent to start calling.
👉 Allocation guide:
https://support.callhippo.com/support/solutions/articles/10000038865-how-to-allocate-numbers-to-the-agents-in-the-account-
Charges to Know About
Within 8 days (via dashboard):
✔ Charged on a pro-rated basisAfter 8 days (via support):
✔ Manual restoration
✔ $30 restoration fee
📧 Contact support: support@callhippo.com
Important Notes
Numbers deleted more than 8 days ago won’t show the restore option.
Restoration requires Owner/Admin access.
Restored numbers won’t work until allocated to an agent.
Frequently Asked Questions
Q: Can I restore a deleted number?
Yes, within 8 days from deletion via the dashboard.
Q: Can I restore multiple numbers at once?
No, numbers must be restored one at a time.
Q: I don’t see the restore button—why?
The number was deleted more than 8 days ago.
Q: Is restoring a number free?
No. Dashboard restoration is pro-rated.
Q: What if I want to restore after 8 days?
Support can help, but a $30 fee applies.
Q: Why isn’t my restored number working?
It must be allocated to an agent first.
Q: Can I restore numbers after reactivating my account?
Yes, if it’s within 8 days of release.
Q: Can I repurchase the number instead?
Possibly—if the number is still available. Contact support to check.
Q: Why were my numbers deleted?
Numbers are automatically released when an account is canceled.
Need Help?
If you have any questions or need assistance, we’re here for you. support@callhippo.com