Sticky Agent

To enable the ‘Sticky Agent’ feature, follow these simple steps:     1. Log in to your CallHippo web account (web.callhippo.com)     2. Navigate to the ‘Numbers’ section on the panel to the left of your screen. Click on the gear icon to access the settings for whichever number you want.       3. Scroll down to the ‘Stick Agent’ feature and flip the toggle to the ‘on’ position to enable it. We hope this guide was helpful! In case of any queries, please contact us at support@callhippo.com

There are two types of settings for ‘Sticky Agent’:  You can strictly bind a ‘Sticky Agent’ You may loosely bind a ‘Sticky Agent’ To strictly bind a ‘Sticky Agent’, please follow the following steps: The ‘Strictly bind Sticky Agent’ option as shown below will connect calls to the agent a person spoke to in their last conversation.  If the agent is busy or unavailable, the call will not ring for any other agent. Loosely bind Sticky Agent: The ‘Loosely bind Sticky Agent’ option will connect calls to the agent a person last spoke to and if that agent is busy or unavailable, then the call will automatically be directed to other agents as per the number allocation settings. We hope this guide was helpful! In case of any queries, please contact us at support@callhippo.com

The sticky agent feature allows you to connect the caller to the agent he or she last spoke to. It helps you to create a unified, seamless customer experience.  The benefit of adding a sticky agent is that whenever your customers call you more than once, they are not required to explain the same query or problem again. This improves your customer’s experience and leads to a faster resolution.