Business Phone Features

How do I set custom ringing time? What is Custom Ringing Time? Custom Ringing Time allows you to define how long a call should ring before it is sent to voicemail or disconnected. Benefits: This feature gives businesses greater control over call flow and customer experience, ensuring that calls are managed efficiently based on your team’s availability and preferences. Whether you want to minimize missed calls or optimize response times, setting a custom ringing duration helps tailor your ca...

What is the difference between call transfer and call forwarding? When managing calls, it’s important to understand how calls are handled. CallHippo offers both Call Transfer and Call Forwarding, but they serve different purposes. Call Transfer Call Transfer allows you to move an active call from one person to another. - Used during a live call - Connects the caller to another agent or department. - Helps route the caller to the right person instantly. Example: You are speaking with a ...