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Business Phone Features
Call Script
How does Call Script functionality work?
How to add call script?
How to check the status of Call Scripts in your CallHippo account?
and 2 more ...
Call Scribe
How to activate Call Scribe add-on feature for the recorded calls?
How can we check call scribe in CallHippo?
How to allow call scribe feature for the recorded calls?
and 2 more ...
Sticky Agent
How to enable the ‘Sticky Agent’ feature?
What are the different types of ‘Sticky Agent’ settings offered by CallHippo?
What is a Sticky Agent?
Smart Switch
What is Smart Switch?
App Blocking
What is Access Module and How to use it
How to enable or disable the module access?
What is App blocking?
IP whitelisting
What is IP Whitelisting?
Power Dialer
What is a Predictive Dialer and How to use Predictive Dialer?
How does Power Dialer work?
What are the benefits of automatic voicemail drop in Power dialer?
and 7 more ...
Holiday Routing
How to set greeting message/voicemail for Holiday?
What is Holiday Routing?
Last called
How voicemail in e-mail works?
Can I set a default number for making calls?
What is Last called by feature?
and 1 more ...
After Call Work
What is Call Whisper?
Difference between On Call Notes and After Call Work
Can we set the After Call Work time limit for each agent?
and 2 more ...
Reports and Analytics
What is Availability Report?
Where can I see the notes in the web application?
How can I download the calling report of my team in detail?
GlobalConnect
What is Global connect?
How does Global Connect work?
How can I use GlobalConnect?
and 1 more ...
Call Planner
Where can I see scheduled calls?
DO I need to have a CRM integration to use Call Planner?
How Call Planner helps your business?
and 1 more ...
IVR (Interactive Voice Response)
What is Multilevel IVR?
Difference Between Multi–Level & Multi-Lingual IVR and What CallHippo has to Offer?
How to set Multilingual IVR ?
and 1 more ...
Call Barging
I am not able to use the call barging feature, what could be the possible reasons?
How can I enable the call barging feature?
What are the charges for Call Barging?
and 3 more ...
Call queuing
What is Auto Callback?
What are the benefits of Call Queuing?
How to set custom call wait music?
and 10 more ...
Subcategories
Call Script
Call Scribe
Sticky Agent
Smart Switch
App Blocking
IP whitelisting
Power Dialer
Holiday Routing
Last called
After Call Work
Reports and Analytics
GlobalConnect
Call Planner
IVR (Interactive Voice Response)
Call Barging
Call queuing