Call Script

Users may use it to remember the scripts needed to speak to the clients while on the call. It plays a vital role to help the sub-users of the account to easily read out the written script to the clients. If admin users want to convey a new script to the sub-users then they can allocate the script to the sub-users. And sub-user can also write the script whenever needed. Once activated, these scripts will be shown in the web dialer for those users and teams who are allocated. Steps to be followed to use the script: Log in to the Callhippo dashboard. Click on the Call Scripts from the right panel.  Click on Add Scripts. Now users have to enter all these details to start the call script services. Script Name: Enter the script name, this will be entered by users. Intro Block: First, you have to write the name of the block as per your requirement. In the introduction box, you can write the information which users may need to convey to the clients while on the call. Adding more blocks: If users want to add more Intro or Block then they can do so with a click. Click on that plus icon to write or add more block. These blocks can get deleted by clicking on the delete icon. It will be shown on the web dialer. Allocate:  This is used to show that all users and teams can see the script while on a call. Multiple users and teams or both can be allocated from here to see the scripts while on the call. As you can see above, two users and two teams are selected to whom users have to show the script. And click on the save button to save the script. Now it will redirect to the call script page with the message that”Script Added successfully”. Here users can see all the call scripts which have been used by the users. Users have to activate the script now. Click on any of the toggle buttons to run the script. Now click on the Yes button. Now you can see that Call Script has been enabled. To see the Call script, open the web dialer. When the user starts calling the client it will show the Call Script icon. As soon as the client picks up the call , the user can click on the Call script icon to view the script. Call Script will be shown on the right side of the dialer. If multiple Call Scripts are there: Clicking on those multiple scripts plus icon will open the description. Once the Call Script is activated for any users, teams or both then it will show each and every time, till users deactivate it.  To make the Call Script deactivated follow the steps: Go to Call Script and click on the toggle button for the script which you want to inactive. Now you can see that the Call script has been deactivated.

Step 1: Go to Dashboard   Step 2: Go to call script     Step 3: Click on “Add Script”   Step 4: You can write your own script and save them Hope this was helpful! For further queries, please contact us at support@callhippo.com  

Step 1: Login to your account (web.callhippo.com) Step 2: Click on the Call script section shown below.     Step 3: Check the active/inactive status as shown in the below screenshot:     Hope this was helpful! For further queries, please contact us at support@callhippo.com      

Step 1: Log in to your account (web.callhippo.com)   Step 2: Click on the Call scripts tab     Step3: Click on Delete icon of the call scripts you want to remove as shown here:       Hope this was helpful! For further queries, please contact us at support@callhippo.com

A call script is a pre-written guide with helpful information used by support agents during customer calls. Many businesses use call scripting to help maintain information consistency and allow agents to quickly help the customer.   There are several reasons companies choose to integrate the use of call scripts into their agent's day-to-day requirements. If you are considering using call scripts, here are some of the benefits they offer if used properly:   1. Minimize the Error Nobody is perfect but call scripts can get your agents pretty close! These scripts are a great reference tool to use when agents feel stuck when talking with a customer or just need a refresher on the processes set in place for your calls.   2. Promote Consistency As you've heard the phrase "consistency is key" and that is completely true. One of the major advantages of call scripts is that they keep the conversations with your customers consistent across the board. It ensures that customers receive consistent responses no matter which agent they are dealing with.   3. Create Confidence Agents are more confident when handling a customer's problem knowing that they have a call script to rely on if they get stuck. Instead of worrying and anticipating how they are going to help the customer. Agents are more relaxed and are able to really take the time to listen while answering. Since your agents are essential face of your company, the voice of your companies brand it is important that they are confident.   Hope this was helpful! For further queries, please contact us at support@callhippo.com