Call queuing

When the call queue is on, the caller can leave the queue by pressing # and it will be logged as “call back request” in call logs. With this feature, the caller doesn’t have to wait long in the queue and we can see “call back requests” in the call logs and place a call to that caller.  You can go to Numbers >> Number settings >> Scroll down to Auto Callback >> Enable     You can also check the call-back requests through the filter on the dialer. Hope this was helpful! For further queries, please contact us at support@callhippo.com  

A call queue is a virtual line, where a caller is placed into a queue when none of the agents are available to take a call. There are various advantages of call queuing that can be configured to meet the unique needs of your business and customers.    The benefits of Call Queuing for your business are as below: Minimize customer wait times. Ensure fair workload distribution for your team. Reduce costs by having less callers on hold.  Reduce pressure and stress for agents. Empower agents to stay organized, resulting in greater job satisfaction. Ease of supervision/operation by skilled employees Flexibility- board scope of product. It reduced the frequency of mossed calls and voicemail. The negative effect of the busy signal reduces which improves the customer experience.   Manages large volume of call with limited staff.  A good platform to support marketing campaign with phone queue messaging.  An engaging and professional experience for the clients.   Hope this was helpful! For further queries, please contact us at support@callhippo.com  

Step 1: Sign in to your account web.callhippo.com Step 2: Go to Numbers -> Number Settings → Call Queue → Enable Step 3: Once you enable, you can also setup wait music by following below steps:  Numbers Setting→ Call Queue → Wait Music Text: Enter the message you want your caller to hear. Music: You can also upload your own music file in mp3 or WAV format of less than 5MB size.  Hope this was helpful! For further queries, please contact us at support@callhippo.com

If the caller wants to leave the voicemail while he/she is in call queue then you can turn ON this feature and caller can leave voicemail by pressing asterisk(*) key from  his/her phone and you can check the voicemail from the activity feed.  Steps:  ●Login to your CallHippo account using the link(web.callhippo.com)    ●Click on NUMBERS tab present on left hand side of the tool    ●Click on the gear symbol for number setting and scroll the page to the last    ●Turn ON “Leave a Voicemail” from Call Queue section     Hope this helps!  For further queries, please contact us at support@callhippo.com 

Ideally each call remains in queue for 5 minutes.  If you want to reduce/change the time as per requirement, you can follow the below steps: Step 1: Login to your account (web.callhippo.com) Step 2: Go to Numbers > Number Settings > Call Queue Step 3: Turn on Call Queue > Click on Edit button and set the duration     The call will remain in the queue for the duration you have set and at last go voicemail.   For any queries, please contact us at support@callhippo.com 

Call Queue feature is auto active in the Silver & Platinum Plan in the Call Center Solution category.  This feature is not available in the Office Phone System plans. It does not require manual-activation.

Change Silver plan with a Bronze plan

CallHippo's Call Queue helps you manage those busy times by putting callers in a virtual line until an agent becomes available.  Here's how to set it up in just a few clicks: Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "Number and DID" on the left-hand side panel which will open a dropdown menu. Step 3: From the dropdown, choose "Numbers". Step 4: Click on the gear icon next to the phone number where you want to enable Call Queue. Step 5: Look for the "Call Queue" option and simply slide the switch to enable it. Step 6: Want to play some music or a message while callers wait? You can set that up under "Text or Music." There's also an "Auto Call Back" feature where callers can press "#" to request a call back instead of waiting on hold. That's all there is to it! Now your callers won't get stuck on hold, and your team can focus on providing excellent service. I hope this helps. If you have any questions, feel free to contact CallHippo support at support@callhippo.com.

It's very simple just go the dashboard, Live Calls tab, there you can see how many callers are waiting in the queue.

There are no separate charges for the call queue feature, it is an in-built feature available in the Silver & Platinum Plan in the Call Center Solution category. This feature is not available in the Office Phone System plans.

You are currently not subscribed to a plan that includes the call queue feature. This option is only available in the Silver & Platinum Plan in the Call Center Solution category. This feature is not available in the Office Phone System plans. If you are trying to enable the call queue feature on the Indian number in your account, please be aware that this option is not available on an Indian number. Still facing issues? Write to us at support@callhippo.com.

Yes, CallHippo offers Call Queueing Feature.

Call queuing is a feature that manages incoming calls by placing them in a virtual line when all agents are busy. Callers are held in the queue and typically hear music or pre-recorded messages while they wait for the next available agent.  Advantages of call queue: Organizes incoming calls, ensuring they are handled in the order received without overwhelming agents. Prevents calls from being dropped or missed during peak hours by holding them in a queue. Callers are informed of their position in the queue and may hear music or messages, reducing frustration during wait times. To enable this feature on your CallHippo number, follow these steps: Step 1: Go to CallHippo’s dashboard - web.callhippo.com Step 2: Click on Numbers and DID > Numbers on the left side: Step 3: Click on the ACTION button of the number for which you want to enable the call queue option. Step 4: This will redirect you to the number-settings page. Click on CALL QUEUE. Step 5: Now, you can enable the toggle as depicted in the screenshot below: Please note: Callers also get an option to leave voicemail by pressing * only if the number has voicemail switched on. Step 6: You can also activate the wait music option for your callers, allowing them to listen to music while they are in the queue. You can either use a customized text message that will be read by the bot’s voice or upload your own custom music for this purpose. AUTO CALLBACK: When call is in queue, caller can press # and leave the call and it will be saved as a call back request in the call log for such calls. Visit this link for more information on this.