Can we set the After Call Work time limit for each agent?

 Yes, you can. Below are the steps to set up the After Call Work time limit: Users>>Settings>>After Call Work>>Edit>>Enter the time in Min>>Save Please follow the above steps for each agent. You can set up a different time for each agent. As soon as the call ends, the counter will start as per the set limit. Note: The user will not get any calls till the time.