Reports and Analytics

The Availability report shows the availability rate of the agent during his/her shift hours. Target Login Hours:- If you want to add total target hours for any agent. Login hours – Number of hours the agent was available on his dialer (calculated as the total number of hours when the agent first logged in till he/she last logged out during his/her shift hours). Users:- It will show the name of the user. Shift hours – The working hours of the agent are based on his/her availability.  If the agent’s availability is – Always available, then shift hours will be 24 hours Custom availability and shift hours will be according to the working hours selected Always closed, then shift hours will be 0 hours Availability (%) – Login hours/ Shift hours * 100 Idle Time:-   Total Idle time (time in which the user did not receive or place any call) Achieved Login Hrs%:- Target login hours vs. achieved login hours. *Out of service hours – The agent was not working on that particular day or it was a holiday. Note: - You can also apply a filter and download the report in Excel format. For any queries, please contact support@callhippo.com

You will be able to see the call notes that you're putting. Please follow the steps below: Login to web>>Activity Feed>>Recording/Note

Step 1: Log in to your CallHippo account at web.callhippo.com Step 2: Navigate to the “Report” section on the left side panel. Under that, please select “Call Report” Step 3: You can apply filters by clicking on the "Filter" icon located at the top right-hand side of the screen. This icon provides access to various filters, allowing you to obtain a detailed report. Step 4: You can click on the “Blue” gear icon at the top right-hand side of the screen to download the call report. Note:- Report will be downloaded in the .xlsx file. I hope this was helpful In case of any doubt please reach to support@callhippo.com