Plan and Billings

If you're experiencing calling issues, one-way audio, the dialer not loading, or unexpected glitches in the CallHippo web app, clearing site data can help resolve the problem. This action removes cached files and cookies that may be causing conflicts with how the application performs. Follow the steps below: Step-by-step Instructions: Step 1: Open your CallHippo Web Dialer. Step 2: Right-click anywhere on your Web Dialer screen. Step 3: Click on “Inspect” from the dropdown menu. Step 4: In...

To ensure you never miss a call or notification while using CallHippo on your browser, it’s important to allow notification permissions in Google Chrome. Below are step-by-step instructions for both Windows and Mac users. For Windows Users Follow these steps to enable notifications for CallHippo in Google Chrome: - Open Google Chrome and navigate to the CallHippo web dialer or any page where you use CallHippo. - Click on the lock icon (🔒) located in the address bar, next to the CallHippo U...

If your CallHippo Web Dialer isn’t loading properly or showing outdated data, a hard reload can quickly fix it. This forces Chrome to load the latest version of the page by clearing cached data. This is a simple first step and often resolves common dialer issues. When should you try a hard reload? - Blank dialer or dashboard - “OOPS” error message - Numbers not showing in the dialer - Settings changes not reflecting - Dialer not loading fully - Not receiving incoming calls - No r...

Used CallHippo before and need it again? We’re happy to have you back! If your account was deactivated—maybe due to an unpaid invoice or because the trial period ended—that’s okay. We’ve made it easy for returning users like you to get back up and running. In just a few clicks, you can reactivate your CallHippo account, select the plan that best fits your current needs, and resume business communication without missing a beat. Important Notes Before You Reactivate Before you reactivate your C...

You can purchase a CallHippo subscription whether you're on a trial or want to skip the trial and move directly to a paid plan. Upgrading gives you access to more features, higher usage limits, and additional customization options. Plan options vary by features and billing cycles, so you can choose what fits your needs. Note: Only the Owner or Admin can purchase or upgrade a subscription. Once you upgrade, your account continues seamlessly with all your existing data. To explore plan options ...

CallHippo’s free trial lets you quickly explore the platform and see how it fits your business communication needs. Here’s a simple, step-by-step guide to get you started. Before You Begin - Free trials can be started only from the CallHippo dashboard on a desktop browser. - Trial activation is not available on the mobile app. Step 1: Sign Up on the CallHippo Dashboard - Visit https://web.callhippo.com on your desktop browser. - Click Create Account and enter your details using a busin...

1. Log in to your CallHippo dashboard. 2. Navigate to the “settings or gear” icon, on top right corner of the screen and then click on the “Plan Billing & Credits” 3. In the "Plan and Billing" section, click on the option "Plan." This will display the details of your current plan and give you an option to select any plan you want with monthly or annual billing. Please refer to the attached screenshot for visual guidance. 4. You can now change the Select Plan Period by simply toggling between ...

CallHippo’s pricing page has been updated to help you easily compare plans, features, and add-ons—all on a single page. This FAQ also includes a short demo video attached below to help you understand how to navigate the updated pricing page and choose the right plan with confidence. Demo Video: How to Navigate the Pricing Page Before getting started, we recommend watching the [demo video](https://drive.google.com/file/d/1h-rK2l9KZaz6U2mZw08aHQJgrUAwujS0/view?usp=sharing) attached in this FAQ. ...

CallHippo pricing is simple and flexible. It’s primarily based on: - Seats (user slots) in your account - Phone numbers added to your account CallHippo follows an auto-renewal billing system, which means: - You must keep at least one primary payment method added to your account - Auto-renewal cannot be disabled What is a Seat? A seat is an user slot in your CallHippo account. - You are billed based on the number of seats, not on how many users are actively using them. - By default, each us...

To check your 'Available Minutes' in CallHippo's dashboard, follow these steps: - Log In to Your CallHippo Account: Visit the[CallHippo Web Dashboard](https://web.callhippo.com/dashboard) to access your account. - Access the 'Plan & Billing' Section from the top right side of your dashboard. On the dashboard, locate the right sidebar menu. Click on the 'Plan & Billing' option, where you can find an option of “Plan” - View 'Benefit Details” Here, you'll find information about your 'Current ...