CallHippo pricing is simple and flexible. It’s primarily based on:
- Seats (user slots) in your account
- Phone numbers added to your account
CallHippo follows an auto-renewal billing system, which means:
- You must keep at least one primary payment method added to your account
- Auto-renewal cannot be disabled
What is a Seat?
A seat is an user slot in your CallHippo account.
- You are billed based on the number of seats, not on how many users are actively using them.
- By default, each user = one seat
- Adding an user automatically adds a seat and updates billing.
- Unused seats remain billable unless you update the seat count after deleting the user and before the next billing date.
Example:
If your plan has 5 seats but only 2 active users, you’ll still be billed for 5 seats.
What Are the Per-Seat Charges?
The prices shown on the CallHippo pricing page are per-seat charges:
👉 https://callhippo.com/pricing/
Example:
- Starter Plan (US & Canada): $25 per seat
- If you have 4 seats, your monthly charge = $25 × 4 = $100
Additional Charges You Should Know About
1. Phone Number Charges
- Each user gets 1 free standard number
- As long as users = standard numbers, there’s no extra charge
- Always add the user first, then assign the number
Extra charges apply if:
- You add more standard numbers than users.
Example:
2 users + 3 standard numbers → the 3rd number is chargeable.
2. Number Replacement Within the Same Billing Cycle
If you remove a number and add a new one in the same billing cycle, the new number will be charged on Pro-rated billed as additional.
Examples:
- 4 users / 3 numbers → delete 1 + add 1 → still within limit (no extra charge)
- 2 users / 2 numbers → delete 1 + add 1 → treated as a 3rd number and charged
- Number counts reset at the start of the next billing cycle
3. Premium Number Charges
- Premium numbers are not included in the free standard number benefit
- They are always charged separately
Example:
Even if you haven’t used all your free standard numbers, a premium number will still be billed.
Learn more about number types here
4. Add-On Charges
What are add-ons?
Add-ons are optional features that enhance your plan and can be added anytime (except during trial).
- Available for all plans
- Fully flexible
- Billed separately
Example:
If you’re on the Bronze plan and want Call Scribe, you can add it as an add-on.
👉 View add-ons on the pricing page (scroll down): https://callhippo.com/pricing/
5. Calling Credits
Calling credits work like prepaid balance and are used when usage goes beyond your plan.
Credits are used when:
Calling countries not covered in your plan.
Sending or receiving SMS (beyond “free SMS” limit, if applied within the plan)
Free minutes are exhausted
Calling premium numbers
Forwarding calls to external numbers not included in your plan.
Rate cards:
(Links available on the website)
✔ Unused credits carry forward to the next cycle
Frequently Asked Questions
Q: Why am I charged for a seat even if no one uses it?
A: Seats are billable user slots. Charges apply whether they’re used or not.
Q: Will I be charged immediately if I add an user?
A: Yes. A new seat is added and billed on a pro-rated basis.
Q: Why am I charged after deleting and adding a number?
A: New numbers added in the same billing cycle are treated as additional for that cycle.
Q: Can I turn off auto-renewal?
A: No. Auto-renewal is mandatory to keep services active.
Q: Why do I need a payment method after paying?
A: It’s required for renewals, add-ons, credits, and usage-based charges.
Q: Do unused calling credits expire?
A: No. They roll over and can be used later.
Need Help?
Our support team is always here for you.
Email: support@callhippo.com
Live chat available on the website