If your CallHippo Web Dialer isn’t loading properly or showing outdated data, a hard reload can quickly fix it. This forces Chrome to load the latest version of the page by clearing cached data.
This is a simple first step and often resolves common dialer issues.
When should you try a hard reload?
Blank dialer or dashboard
“OOPS” error message
Numbers not showing in the dialer
Settings changes not reflecting
Dialer not loading fully
Not receiving incoming calls
No ring sound or dialer not responding on outgoing calls
How to Hard Reload
For Windows
Open the CallHippo Web Dialer
Press Ctrl + Shift + R
For Mac
Open the CallHippo Web Dialer
Press Command (⌘) + Shift + R
Alternative (Windows & Mac)
- Press F12 (or Cmd + Option + I on Mac)
- Right-click the Reload button
- Select “Empty Cache and Hard Reload
Still facing issues?
Clear your full browser cache
Update Google Chrome to the latest version
FAQs
Q: What does a hard reload do?
A: It refreshes the page and loads the latest version by clearing a temporary cache—no data is lost.
Q: Will this affect my CallHippo settings?
A: Not at all. Your account and settings remain safe.
Q: My dialer shows a blank screen or “OOPS” error—will this help?
A: Yes, a hard reload usually fixes loading and display issues.
Q: My numbers or recent changes aren’t visible. Why?
A: Cached data may be causing this. A hard reload refreshes everything.
Q: What if the issue continues?
A: Try clearing your full browser cache or contact our support team.
Need help? We’re always here for you — support@callhippo.com