Call Forwarding

Yes, it is possible to get call on Callhippo Web / App and forwarded number simultaneously.  Step 1: Login to your account (web.callhippo.com) Step 2: Click on “USERS”   Step 3: Click on gear icon and go to User settings    Step 4: Then go to “Get the call on the Forwarded Device and CallHippo Number simultaneously”. Enable it.     Hope this was helpful! For further queries, please contact us at support@callhippo.com

Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Click on “Users & Performance” followed by  "Users" tab located on the left side panel. Step 3: On the right-hand side, click on the gear icon for the respective users for whom Call Forwarding needs to be disabled. Step 4: Next, proceed to "Forward-to-device." Toggle it to the left to disable/turn off call forwarding.  Hope this is helpful! For further queries, please contact us at support@callhippo.com  

Step 1: Login to your account (web.callhippo.com).   Step 2: Click on Users. Step 3: Now click on Settings/Gear icon.   Step 4: Scroll down to the section “Forward –to-device”. You will see a toggle button besides Machine Detection. Turn it off.   Hope this was helpful! For further queries, please contact us at support@callhippo.com.

It works with call forwarding feature in incoming calls only. Enabling this feature displays your CallHippo number on your device during an incoming call, helping you  identify calls from CallHippo. However, disabling it will display the caller’s name directly.  Steps:  ●Login to your CallHippo account using the link(web.callhippo.com)    ●Click on NUMBERS tab present on left hand side of the tool    ●Click on gear symbol for number settings    ●Turn ON the “Show CallHippo Number in Incoming Forwarded  Calls” feature    Hope this helps!  For further queries, please contact us at support@callhippo.com   

If you have the web dialer or mobile app logged in, the call will first ring on the dialer/app for the first few seconds. Later if the call is not answered through the dialer/app; it will get forwarded to your personal number. If you are logged in only on your web dialer and not on the mobile device, the call will simultaneously ring on your web dialer and personal number. If you are logged in to the mobile app and not on the web dialer, the call will first ring on the app for the first few seconds. Later if the call is not answered through the app; it will get forwarded to your personal number. We hope this was helpful! For any queries, please contact us at support@callhippo.com

Smart Call Forwarding is a smarter version of traditional call forwarding. It helps reduce missed calls by intelligently routing calls to different devices based on your availability.  Here's how it works: Web App First: When someone calls your CallHippo number, the system checks if you're logged into the CallHippo web app. If you are, the call rings there, allowing you to answer on your computer – perfect for staying focused while working. Mobile Backup: If you're not on the web app, the call seamlessly forwards to your CallHippo mobile app (Android or iOS). This way, you can answer the call on your smartphone, keeping your personal and business lines separate. Regular Phone as Last Resort: Only if you're not using either the web app or mobile app (perhaps your phone is off or the app isn't installed), will the call finally forward to your regular phone number. To use Smart Call Forwarding, simply download the CallHippo app and enable the Smart Call Forwarding feature within the app. Related article- How to enable call forwarding? Related article- how to download CallHippo App?  We hope this helps. If you face any queries, please feel free to contact us at support@callhippo.com

  Smart Call Forwarding is an intuitive CallHippo feature that cuts down on the number of missed calls on your device. You can configure Smart Call Forwarding in no time.  In order to activate it on your system, just follow these simple steps:  1. Login to your CallHippo account  2. Click on “Users”. You will be able to see all the users associated with your CallHippo account.  3. Select the user whose number you want to enable smart call forwarding for. Click on the gear button to open the specific user settings.  4. From the menu, select “Forward-to-Device”.  5. Simply slide the button indicating “Forward-to-device” and you’re done! The setting will be saved, and the smart call forwarding functionality will now be active for the user you selected!  That was super simple, wasn’t it? Enjoy Smart Call Forwarding on your device and don’t worry about useless missed calls on your personal number ever again! 

Call Forwading: Call forwarding, also known as Forward-To-Device, is a telecommunication feature that allows incoming calls to be redirected from one phone number to another. This feature ensures that calls are not missed, as they can be forwarded to another number, such as a mobile phone or landline. Note: Call forwarding carries an extra charge. Use the CallHippo android or IOS app to avoid charges. Charges: Call forwarding involves two steps: First, an incoming call will be received on your CallHippo number, and the incoming call charges will apply based on the country code of your number. For details on these charges, please click here: Incoming Call Charges. Next, that call will be forwarded from your CallHippo number to the designated number. Outgoing call charges for this transfer will apply according to the country you are forwarding the call to. For more information on outgoing call charges, click here: Outgoing Call Charges.

Call forwarding is a two-step process. First, an incoming call will be received on your CallHippo number therefore incoming calling charges for this call would be charged.  Click on this link to see incoming call charges:- https://callhippo.com/global-number-charges/ Then that call will be forwarded from your CallHippo number to the number you forward the call to and therefore outgoing calling charges for this transfer of calls will be charged.  Click on this link to see outgoing call charges:- https://callhippo.com/outbound-calling-charges/

Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Click on “Users & Performance” followed by  "Users" tab located on the left side panel. Step 3: On the right-hand side, click on the gear icon for the respective users for whom Call Forwarding needs to be enabled. Step 4: Next, proceed to "Forward-to-device." Toggle it to the right-hand side to enable call forwarding. I hope this is helpful! For further queries, please contact us at support@callhippo.com