If you’re having trouble logging in, check the sections below for quick solutions.
Not Receiving OTP, Password Reset, or Activation Emails
Possible Reasons
Email delivery delay
Emails going to spam or junk
Incorrect registered email address
Email blocked by company firewall
What You Can Do
Check your spam or junk folder
Confirm you’re using the registered email address
Ask your IT team to whitelist CallHippo’s sender email
Wait 1–2 minutes and resend the OTP
Try logging in from a different browser or device
If It Still Doesn’t Work
The system may resolve delays automatically
Contact support if emails are bouncing or need to be resent manually
Common Login Errors and Fixes
“Your account has been deactivated as a precautionary measure”
Why This Happens
Activation link clicked multiple times within 72 hours
First Name or Last Name not entered during activation
Login attempted before account activation
How to Fix
Complete activation using the email link
Ensure First Name and Last Name are filled in
Contact support if the account is already deactivated
“Your email address is not registered”
How to Fix
New users should sign up first
Existing users should check for email typos
Try using the Reset Password option
“Your account is not verified yet”
How to Fix
Open your email inbox (from the registered email ID with which you created the CallHippo account) and click the verification link
Use the Resend Verification option if needed
“Account locked due to 3 failed login attempts”
How to Fix
You will receive “account unblock” email on the registered email ID. From the link in the email, you can proceed to unblock the account yourself.
Use the Magic Link option to log in securely via email or
Reset your password
“You are not allowed to use staging”
What This Means
You’re trying to log in through a test environment
How to Fix
Always use the official login page:
https://web.callhippo.com
Blank Screen or ‘Oops! Something Went Wrong’ After Login
Try These Quick Fixes
Hard refresh: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
Open the page in an incognito/private window
Switch to a different browser or device
Clear browser cache and cookies
Still Facing Issues?
Contact support with a screenshot or screen recording
Need Help?
If the issue continues, reach out to us at support@callhippo.com, and our team will be happy to assist.