Troubleshooting CallHippo on iOS
Before troubleshooting, ensure the following:
VPN is disabled
Low Power Mode is turned off
CallHippo app is updated from the App Store
iOS version is up to date
Microphone, notifications, and background app refresh permissions are enabled
If the issue continues, refer to the sections below.
Login Issues
If you’re unable to log in:
Verify your email address and password
Use Forgot Password if needed and reset your credentials
Close and reopen the app after resetting the password
Check your internet connection (Wi-Fi or mobile data)
Ensure Face ID or Touch ID permissions are enabled if used
Uninstall and reinstall the app if the issue persists
Outgoing Call Issues
If calls are not connecting or dropping:
Enable microphone access: Settings > CallHippo > Microphone
Enter the number with the correct country code
Switch between Wi-Fi and mobile data
Disable VPN or firewall apps
Check Bluetooth or AirPods audio routing
Restart your iPhone
Update the CallHippo app if available
Incoming Call Issues
If incoming calls are delayed or not ringing:
Enable notifications: Settings > Notifications > CallHippo
Turn on sounds, banners, and lock screen alerts
Enable Background App Refresh for CallHippo
Turn off Low Power Mode
Disable Focus or Do Not Disturb mode
Allow CallHippo under Cellular settings
Restart your device and keep the app running in the background
App Crashing or Freezing
If the app crashes or becomes unresponsive:
Force close and reopen the app
Offload and reinstall the app from iPhone Storage settings
Install pending iOS or app updates
Restart your iPhone
Free up device storage if low
Reinstall the app if the issue continues
Auto Logout or Session Timeout
If the app logs you out automatically:
Ensure the account is not logged in on another device
CallHippo supports only one active device per account
Enable Background App Refresh
Disable Low Power Mode
Restart your iPhone
Keep the app updated
Final Checklist
If the issue is still unresolved:
Restart your iPhone
Confirm microphone, notifications, and background refresh permissions
Disable VPN, firewall, or privacy-blocking apps
Check Screen Time or App Limits
Switch between Wi-Fi and mobile data
Avoid force-closing the app frequently
Reinstall the CallHippo iOS app
Need Help?
If the problem persists, contact us at support@callhippo.com, and our team will assist you promptly.