If you’re missing incoming calls on CallHippo, follow the steps below to quickly find and fix the issue.
Quick Checks (Do These First)
Before checking account settings, make sure:
Your internet connection is stable
VPNs and ad blockers are turned off
No calling or network-related browser extensions are enabled
Dashboard vs Dialer (Common Miss)
Incoming calls work only when the CallHippo Dialer is open
Being logged into the dashboard alone is not enough
Ensure you’re logged into the dialer and it’s active
Number & User Setup
Go to Numbers / DID and confirm the number is active
Check that the number is assigned to:
You, or
A team that includes you
In User Settings, make sure Restrict Incoming Calls is turned off
Business Hours & Time Zone
Check the number’s business hours
If set to Always Closed or Custom, calls outside those hours won’t come through
Confirm the correct time zone is selected
Call Routing & Team Settings
If Sticky Agent is enabled, calls go to the last agent who spoke with the caller
For team numbers, verify the call routing order (sequential, simultaneous, or custom)
Country & Plan Check
Confirm the caller’s country is included in your plan
If not, make sure your account has enough calling credits
Final Quick Fixes
Switch to another internet connection and test
Log out of the dialer and log back in
Clear browser cache and cookies, then restart the browser
Try logging in from another system to rule out device issues
Still Need Help?
If incoming calls still aren’t working, contact us at support@callhippo.com with:
The affected number
Date and time of the issue
Any observations from the steps above
We’ll take it from there.