Troubleshooting CallHippo on Android
Before troubleshooting, confirm the following:
VPN is disabled
Battery optimization is turned off for CallHippo
CallHippo app is updated from the Play Store
Android OS is up to date
If the issue persists, refer to the sections below
Login Issues
If you’re unable to log in:
Open the CallHippo app and tap Forgot Password
Reset your password using the link sent to your email
Reopen the app and log in with the new credentials
Clear app cache: Settings > Apps > CallHippo > Storage > Clear Cache
Ensure a stable internet connection (Wi-Fi or mobile data)
Outgoing Call Issues
If outbound calls are not connecting:
Enable microphone permission: Settings > Apps > CallHippo > Permissions
Dial numbers with the correct country code
Clear app cache if calls disconnect immediately
Switch between Wi-Fi and mobile data
Restart your phone
Ensure VPN is disabled and the network is stable
Incoming Call Issues
If incoming calls are not received:
Enable notifications: Settings > Apps > CallHippo > Notifications
Disable battery optimization: Settings > Battery > Battery Optimization > CallHippo > Don’t Optimize
Turn off Do Not Disturb
Allow background activity for CallHippo
Disable third-party battery or performance optimizer apps
App Crashing or Freezing
If the app crashes or freezes:
Clear cache and data: Settings > Apps > CallHippo > Storage
Check for app updates in the Play Store
Restart your phone after updating
Ensure sufficient device storage and supported Android version
Reinstall the app if the issue continues
Auto Logout or Session Timeout
If you’re logged out frequently:
Make sure the account is not logged in on another device
Disable battery optimization for CallHippo
Enable background data usage
Keep the app updated
Final Checklist
If the issue remains unresolved:
Restart your phone
Verify all permissions are enabled
Check parental controls or device management restrictions
Avoid force-stopping the app
Disable VPNs, firewalls, or privacy tools
Switch between Wi-Fi and mobile data
Reinstall the CallHippo app from the Play Store
Need Help?
If the problem persists, contact us at support@callhippo.com, and our team will assist you.