Why Do You Need to Retrieve Call Details? (Use Cases)
Call Follow-ups – Check past call details before reconnecting with a customer.
Issue Resolution – Review previous conversations to understand customer concerns.
Billing & Compliance – Verify call records for invoicing or regulatory purposes.
Quality Monitoring – Analyze past calls for performance evaluation and training.
Dispute Resolution – Retrieve call logs to resolve misunderstandings with customers.
To retrieve previous call details from CallHippo's Call logs/ Recording, follow these steps:
Sign in to your CallHippo account - https://web.callhippo.com/dashboard
Access the Call Logs/Recording section:
Apply Filters:
Click on the Filter icon.
Set your desired conditions, such as specific dates or call types.
Click Apply to view the filtered results.View and Download Data:
The filtered call details will be displayed in the Logs section.
To download the data, click on the square box to select ALL, click on the download icon, select your preferred filters and click on Download ALL.
The report will be sent to your registered email!
Use Cases:
Performance Analysis: Managers can assess team call activities over a specific period to evaluate performance.
Customer Follow-Up: Sales representatives can review past calls to prepare for upcoming client interactions.
Billing and Reporting: Finance teams can extract call logs for billing purposes or to generate usage reports.
Possible Issues & Solutions
Issue | Possible Cause | Solution |
Call details not visible | Filters not set correctly | Adjust date range and filters |
Call recording missing | Recording feature not enabled | Enable call recording in settings |
Activity feed not loading | Network/browser issue | Refresh page, clear cache, or try incognito mode |
Incorrect call log data | Time zone mismatch | Ensure the correct user/time zone is set |
Unable to download logs | Plan limitations | Upgrade plan or contact support for assistance |